At RIFAI ENTERPRISES, customer satisfaction is at the heart of everything we do. While we work hard to ensure a smooth and enjoyable shopping experience, we understand that concerns may occasionally arise. Our Grievance Policy is designed to provide every customer with a fair, transparent, and timely process for resolving issues related to our products, services, or policies.

If you have a grievance, you may contact us through email, phone, or the enquiry form on our website. To help us serve you better, please include relevant details such as your order number, product name, and a clear description of the issue. Once we receive your grievance, our support team will acknowledge it within 48 hours and begin investigating.

We aim to resolve all complaints within 7–10 business days. In situations where more time is required, we will keep you informed of the progress and expected resolution date. If you are not satisfied with the initial response, you have the option to escalate your concern to our designated grievance officer, who will review your case independently and provide a final resolution.

Our goal is to handle every grievance with professionalism and care, ensuring trust, fairness, and complete customer satisfaction.