At RIFAI ENTERPRISES, we are committed to ensuring that your orders are delivered quickly, safely, and efficiently. Every order you place with us is handled with utmost care — from the moment you confirm your purchase until it reaches your doorstep.

We partner exclusively with trusted and reputed courier services to guarantee that your products are delivered on time and in perfect condition. Our packaging standards ensure that every item is securely packed to prevent damage during transit.

Order Processing & Dispatch

All confirmed orders are processed and dispatched within 1–2 business days (excluding Sundays and public holidays). Once your order is ready for dispatch, you will receive an email and/or SMS confirmation with your tracking details. This allows you to monitor your shipment’s progress in real time through our courier partner’s tracking portal.

Delivery Timelines

We aim to deliver all products within 3–5 business days from the date of dispatch. Delivery timelines may vary slightly depending on your delivery location, local courier availability, and external conditions such as weather or regional restrictions.

• Metro Cities: 3–4 business days
• Other Urban Areas: 4–5 business days
• Remote or Rural Locations: 5–7 business days

In rare cases where delays occur due to unforeseen circumstances—such as natural calamities, strikes, transportation interruptions, or courier network disruptions—we will keep you informed promptly and make every effort to minimize inconvenience.

Shipping Charges

Shipping charges, if applicable, will be clearly mentioned during checkout before you complete your purchase. For most orders above a certain value, free shipping may be offered as part of our promotional policy.

Delivery Coverage

Currently, we ship across India through our reliable courier partners. If you require international shipping, please reach out to our support team — we can assist in arranging overseas delivery based on feasibility and additional charges.

Accuracy of Shipping Information

Please ensure that your shipping address, contact number, and pin code are entered accurately during checkout. We cannot be held responsible for delays, failed deliveries, or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

Order Tracking

Once your order is shipped, you will receive a tracking link via email or SMS. You can use this link to check the current status and estimated delivery date of your package at any time.

Customer Support

Our goal is to make your shopping experience seamless from start to finish. If you face any issues related to your shipment, feel free to reach out to our support team at Sales@weequb.in . We’ll be happy to assist you promptly and ensure your concern is resolved.